FREQUENTLY ASKED QUESTIONS

Service and Reliability

• Why are your prices so low? How can you afford it??
• How powerful & reliable are your servers?
• How fast are your lines and what kind of network do you have?
• Why should we choose a Canadian Company to Host our Domain or Web Site?

• How do I check my on-line invoice?
• What method of payment do you accept?

• Who registers my new Domain Name?
• How do I transfer my Domain Name to DRW Networks Inc.?
• Can you host any Domain or International Domains?
• Do you allow Mapped Domains (i.e point an additional Domain to a folder)?
• What is a Multiple Domain?

• Do you support FrontPage®?
• Are FrontPage®98 extensions pre-installed or do I have to contact you to install them for my domain?
• I have uploaded or published my site using FrontPage, but why am I still seeing the default page (i.e Coming soon!)?

• Can I add a MySQL or PostgreSQL database to my account?
• Can I have a mSQL (Microsoft SQL Database)?

• Do you support RealAudio® & RealVideo®?
   

• How do I upload or transfer my site/files to the server?

• Why don't you offer unlimited bandwidth (or hits or traffic)?

• Can I use my own mailserver or create a custom MX record (and CNAME records)?
• Can I use your (DRW's) SMTP Server (Outgoing mail server) for sending mail?
• How do I setup Microsoft® Outlook to check mail for my email account(s)?
• How do I setup Microsoft® Outlook XP (2002) to check mail for my email account(s)?
• How do I setup my email account(s)?
• I am not receiving e-mails from certain people or organizations. How do I fix this?
• Do you filter out viruses and worms from e-mails or e-mail attachments?

• How do I login through SSH or Telnet?
• How do I change my password through SSH or Telnet?

• How do I add a Counter on my site?
• How do I add a Guestbook on my site?
• How do I use the nms FormMail script to add a Form on my site?
• What is "System CGI"?
• What is the path to my home directory?
• What is the path to the Sendmail program?
• If you have other questions regarding CGI scripts, click here!

• How do I password protect a file or a Web Page or a directory?
• Why does the password box pop up twice even after entering the correct username and password?

• How do I create a custom 404 not found page or a 405 forbidden page or other custom error pages?

• My SSI directives are not working. How do I activate SSI for my Web Pages?

• How do I use the SSL feature?

• My question was not answered here. How can I get more information?